Legal guarantee of conformity:
Articles 128 and following of the Consumer Code regulate the rights of the consumer / buyer in the presence of defects on the purchased goods and provide the two-year warranty against the seller.
Civil Code - Art. 1490 - Guarantees for defects in the thing sold: The seller is obliged to ensure that the thing sold is immune to defects that make it unsuitable for the use for which it is intended or significantly diminish its value. The agreement with which the guarantee is excluded or limited has no effect, if the seller has in bad faith kept the defects of the thing silent from the buyer.
Passing of risk - Article 63 of the Consumer Code:
1. In contracts that place an obligation on the trader to ship the goods, the risk of loss or damage to the goods, for reasons not attributable to the seller, is transferred to the consumer only when the latter, or a third party designated by him and different from the carrier, physically enters into possession of the goods.
2. However, the risk is transferred to the consumer as soon as the goods are delivered to the carrier if the latter has been chosen by the consumer and this choice has not been proposed by the professional, without prejudice to the consumer's rights towards the carrier.
ADR (joint conciliation):
According to article 49 paragraph 1 letter V of Legislative Decree 6 September 2005 n. 206 (Consumer Code) the customer can make use of the Joint Conciliation procedure. The Procedure can be started if the consumer, after submitting a complaint to the company, within thirty days, has not received a response or has received a response not deemed satisfactory by him. The customer who decides to use the Joint Conciliation procedure is obliged to transmit the application to the address: [email protected] or to the fax number 02/87181126. For more information, see: http://www.consorzionetcomm.it/Spazio_Consumatori/Conciliazione-Paritetica/La-Conciliazione- Paritetica.kl
ODR (joint conciliation):
Pursuant to art. 14 of Regulation 524/2013, the user is informed that in the event of a dispute, he can lodge a complaint via the European Union ODR platform reachable at the following link http://ec.europa.eu/consumers/odr/. The ODR platform is an access point for users who wish to resolve disputes arising from sales contracts or online services out of court. For more information contact [email protected]